Extranet: Rates and Availability

Extranet: Rates and Availability

Rates and Availability




  • Quick access to the rates and availability page for a listing/ property directly from the main property list page
  • Inventory, rates, and restrictions can only be managed via API. There is no option to update information manually via the extranet

How To Access ‘Rates And Availability’ Module From Property’s Listing? 

This module is the default page but when you have moved to another module, you can easily navigate back to the module using the menu on the left.


  • Calendar grid view – by default 14 days. Option to change to 21 days or 28 days view
  • All associated rate plans for a room type are grouped and displayed under the room type
  • Occupancy base pricing is supported. This means PMS can update rates based on the number of guests. You can push applicable rates for 1 person, 2 persons, 3 persons etc. Recommended to support occupancy base pricing. This assist with mapping for channels that supports Occupancy Based Pricing

  • Room types created without inventory will not be displayed in the calendar 
  • Room and rate plan is not active until inventory is received for the room type and associated rate plans
  • Rates are highlighted in red when inventory is received without rates or zero rates 
  • PMS can push updates up to max 730 days
  • API available to pull a report to check updates pushed for a property

What Happens When Partner Has Pushed Rate As ZERO?

  • Channel manager does not return error. Updates will be accepted
  • To ensure zero rate is not pushed out to OTAs connected, channel manager will automatically apply rack rate and virtual stop sell
  • The calendar will display values as received from PMS

How To Remove Occupancy Pricing When Wrongly Created And No Longer Required?

  • The delete feature is found on the ‘Rates and Availability’ page
  • Feature only available via extranet 
  • Simply click on the ‘delete’ icon


How To View Updates Pushed And Received From PMS?

  • Click on a date/ rate field for room type/ rate plan (Rates and Availability page)
  • A pop up with full details will display

  • Last PMS log available for each update
  • Click on ‘ i ‘ to view PMS log
  • Timestamp indicating when request was received
  • Download the log to view

How To Check And Obtain Logs For Updates Pushed To Connected Channels?

  • Click on a date/ rate field for room type/ rate plan (Rates and Availability page)
  • A pop up with full details will display
  • Select channel and submit


  1. Channel selected for the updates/data to be displayed
  2. Data of last updates pushed to channel
  3. Status of the update pushed to channel: S= Success / F= Failed. Click on the hyperlink to view pull history of updates pushed to channel for that room type/ rate plan
  4. Timestamp for last update pushed to the channel
  5. Click on the ticket ID to view xml pushed to channel with response returned
  6. PMS ticket ID for the update received that triggered update to be pushed to channel

Example: Channel update history for a room type/ rate plan

  • Click on ‘Channel update ID’ to view the full xml

    • Related Articles

    • Extranet: Logs

      Logs All logs are available in the extranet. You may need to check logs to confirm updates received or pushed to channel(s). Or you may need logs to help you troubleshoot issues. Via the Rates & Availability module, you can view / download PMS and ...

    • Extranet: Home Page Shortcuts

      Menu / Access For A Specific Property Modify Chain > Link property to an existing chain ID Property profile > Quick access to property profile Rates & Availability > Quick access to property rates and availability page User > Add user and view list ...

    • Extranet: Main / Home Login Page

      Main / Home Login Page Upon login in, by default you are directed to your home page. On the home page, you will find a full list of your properties and menus to navigate to various features and modules. Hover over icons to see label for the function/ ...

    • Extranet: Bookings

      Bookings How To Access ‘Bookings’ Module For A Property? Quick Access from main property list page Bookings module within a property listing All bookings received by channel manager are delivered to PMS and an email booking notification is sent to ...

    • Extranet: Language Translator

      Language Feature - Extranet The Su extranet is now available in 4 languages. By default, it is set to English. A user can change the language by clicking on the 'Language Translator' icon and selecting their chosen language from the drop-down list. ...