Extranet: Global User

Extranet: Global User

Global User

How To Use The Global User Module?

The Global User feature allows you to create access to extranet for team members or a property. You can assign specific properties to the user.

  • Allows partner to create multiple users for team members to access extranet
  • Allows partner to create access to extranet for a property 
  • Allows partner to assign specific listing(s) to a user

How To Create A Global User?

On HOME page > Global Users > + (Add)



  1. Enter the user’s name
  2. Enter the user’s email address (This will be used for login)
  3. Enter country code (Telephone country code)
  4. Enter phone number without country code
  5. Assign property(s) / listing(s). You can select multiple listings 
  6. Save changes >An email is triggered to the user with a link to set password and access key


  1. Click on ‘SET PASSWORD’, the below window will pop up

  1. Reset both password and access key
  2. Save changes

What Is The ‘Access Key’ For?

User requires an access key to view bookings, retrieve credit card details via the bookings module.

How To Change Global User Access Key And/ Or Password?

  • You can change/ reset password and access key for a property
  • Global Users module > ‘eye’ icon


Click on ‘CHANGE’ to reset password and/ or access key. An email will be triggered to registered user with reset password/ access link.

A user can also change/ reset their own password and access key. Login to extranet > Setting on top right of page > Select require option - Change Access Key/ Password.



Global User Login View


  1. On login defaulted to first property on list
  2. Click on icon (Top right)


  1. Pop up with list of properties linked to the user
  2. Select property to view > SWITCH

    • Related Articles

    • Extranet: Chain User

      Chain User How to use the chain user feature? A chain ID is used to link multiple listings together so a chain user can access all listings in extranet with one login. The concept is like a group login. It is best the chain ID is created/ added at ...

    • Extranet: Logs

      Logs All logs are available in the extranet. You may need to check logs to confirm updates received or pushed to channel(s). Or you may need logs to help you troubleshoot issues. Via the Rates & Availability module, you can view / download PMS and ...

    • Extranet: Bookings

      Bookings How To Access ‘Bookings’ Module For A Property? Quick Access from main property list page Bookings module within a property listing All bookings received by channel manager are delivered to PMS and an email booking notification is sent to ...

    • Extranet: Home Page Shortcuts

      Menu / Access For A Specific Property Modify Chain > Link property to an existing chain ID Property profile > Quick access to property profile Rates & Availability > Quick access to property rates and availability page User > Add user and view list ...

    • Extranet: Language Translator

      Language Feature - Extranet The Su extranet is now available in 4 languages. By default, it is set to English. A user can change the language by clicking on the 'Language Translator' icon and selecting their chosen language from the drop-down list. ...