Features via Extranet

Airbnb - Features Available via Extranet

Channel: Airbnb

Features available via Su extranet:

1. Cancellation Feature
2. Host notification
3. Trip Issues

1. Cancellation Feature

  1. Property can cancel a booking via Su extranet.





2. Host notification

  1. Notifications from Airbnb to host can be viewed via Su extranet.
  2. The notifications are usually an indication that some verification is required for a listing belonging to the host. It is possible the listing may not be mapped in Su. The notification  will include a link for host to redirect to Airbnb to view issue and  fix.
Examples on notification type:



To view via Su extranet:





3. Trip Issues

  1. Airbnb collates negative reviews received from the customers and shares with the host so that they can improve / correct their listing or offering.
  2. This feature is at listing level as issues are reported based on booking.
  3. There is a badge count to indicate number of notifications/ issues






    • Related Articles

    • Airbnb

      Website: https://www.airbnb.com Channel Extranet: https://www.airbnb.co.in/login About Airbnb 10 things you should know about Airbnb! In 2022, Airbnb ranked among the top 10 most used hotel booking channels for Su properties. Read more Su is a ...

    • Extranet: Logs

      Logs All logs are available in the extranet. You may need to check logs to confirm updates received or pushed to channel(s). Or you may need logs to help you troubleshoot issues. Via the Rates & Availability module, you can view / download PMS and ...

    • Extranet: Bookings

      Bookings How To Access ‘Bookings’ Module For A Property? Quick Access from main property list page Bookings module within a property listing All bookings received by channel manager are delivered to PMS and an email booking notification is sent to ...

    • Extranet: Rates and Availability

      Rates and Availability Quick access to the rates and availability page for a listing/ property directly from the main property list page Inventory, rates, and restrictions can only be managed via API. There is no option to update information manually ...

    • Extranet: Main / Home Login Page

      Main / Home Login Page Upon login in, by default you are directed to your home page. On the home page, you will find a full list of your properties and menus to navigate to various features and modules. Hover over icons to see label for the function/ ...